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Forum Discussion
StarDar
Jan 23, 2018Aspirant
Cannot manually set the time
I am just going to add my voice to the chorus of people pointing out that USERS CANNOT CORRECT THE TIME ON THIS ROUTER. NetGear C3700 100NAS Firmware Version V2.02.17 No.... ignore what other...
JasonN
Jan 30, 2018NETGEAR Employee Retired
Hi StarDar,
Sorry to hear that you're having issues with manually setting the time to your C3700. Unfortunately, the NETGEAR C3700 which is a cable device means that the time and date is received from the ToD (Time of Day) server on the ISP's end. Also the CMTS (Cable Modem Termination System) doesn't observe daylight savings because the reason is to prevent the users from changing the time and date as it will not line up with their logging system. This will allow logs to determine when the issues occur correctly.
I hope this helped you understand and fixes the issue.
Please keep us updated on this. :]
- Jason N
- StarDarJan 30, 2018Aspirant
Hello Jason,
I suppose I can say thanks for replying... however since your reply does not have a solution and only reaffirms information that I already mentioned in my question and knew, the purpose of your reply is confusing.
Agreed, everyone says the ISP must set the time. What is being pointed out here (by me and appearently MANY other Netgear router owners) is that the ISP time setting DOES NOT WORK sometimes. I have Spectrum/TWC. I am in the US in Hawaii. My router says 9pm when it is 11am RIGHT NOW...it is daylight/morning here...it is dark/evening there...those are FACTS. My ISP server must be in Morocco. (haha)
I was hoping for a reply from Netgear 1) acknowlegding the problem (ISPs DO NOT always autoset router time correctly) and 2) offer a soluton for its Customers with this situtation? Seems like a lot more people then necessary have this problem and could benefit from just being able to set the time on their own routers!