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Forum Discussion
ajreed1995
Dec 20, 2020Follower
Cant register nighthawk ac1900. Bought from amazon, thought it was brand new but is already register
Purchased this off Amazon and I thought it was brand new but condition of product showed it was used. I called netgear trying to fix the problem but they were super unhelpful. I provided proof of purc...
plemans
Dec 21, 2020Guru - Experienced User
I'd return it to amazon. they have a pretty good return window.
Reason why is warranty isn't transferable.
If you're stuck with it, then we can try at helping/fixing the issue for you.
If that's the case,
What firmware is it on?
what modem is it connected to?
Did you push and hold the wifi on/off button?
have you tried a factory reset and reinstall? (push and hold reset for 7-15 seconds while powered on)