Can't setup AC1750 to work with MR1100

labatt
Mentor
Apr 20, 2020
Forget trying to use the apps. Not that great and not needed for most things.
Open a browser on PC or MAC connected by Ethernet and go to 192.168.1.1 or 192.168.0.1. Wireless is fine as well as long as you have a wireless connection to the router, but Ethernet is prefured. That should get you there for a login to the router. If not there are more basic problems. This does not require an Internet connection.
michaelkenward
Guru - Experienced User
Apr 21, 2020
BillFromMD wrote:

I can't do access point mode because I still can't login to the router.

A sign of two routers in line and "double NAT".

What is Double NAT? | Answer | NETGEAR Support

Which of the two routers are you talking about there?

If you can connect to the R6350, its proper name, you can get its IP address. Then aim a browser at that and get at the browser graphical user interface.

If you visit the support pages:

Support | NETGEAR

you can feed in your model number and find the documentation for your hardware.

You can set up the R6350 on its own. Disconnect it from the MR1100, connect it to a PC, access it in the usual way. Put it into AP mode and then reconnect it to the network, behind the MR1100.
- BillFromMD
  Guide
  Apr 22, 2020
  "You can set up the R6350 on its own. Disconnect it from the MR1100, connect it to a PC, access it in the usual way. Put it into AP mode and then reconnect it to the network, behind the MR1100."
  
  What do you mean by access it the usual way? And how would I put it in AP mode? You're skipping an awful lot of steps. Tell me EVERY button click, every time I should plug in or take out a cable, how I should be connected to the internet - walk me all the way through it, if possible. Because every set of directions I'm finding online says "Now login to the router" and I want to bang my head against the wall. If I could do that, I wouldn't have come to your website!
  
  I've done everything Netgear's app has asked me. I've tried using Netgear Genie through my PC. None of it works. I can't login to this modem. I took teh first one back and exchanged it and I'm having teh same problem - nothing I do will let me login to this modem. I spent 90 minutes on teh phone with Netgear support and they basically gave up and told me to exchange it. So I did, and same problem. I've never seen the Internet light on, which means it's not detecting an ethernet cable, even though I know the Ethernet port on my MR1100 is working and the cable is fine.
  
  And here's my rant about how this shouldn't be this hard. You shouldn't need computer science and electrical engineering degrees with a networking certifcation to install a home router!
  
  So, pardon my ignorance, but what EXACTLY do you mean by "access the routher the usual way"? Explain it like I'm 5, because when it comes to home networking, it seems I am.
  - michaelkenward
    Guru - Experienced User
    Apr 23, 2020
    Did you follow the link I gave for the documentation?
    
    Did you retrieve the manual for the R6350?
    
    Did you find the section Use the Router as a WiFi Access Point Only?
    
    I commend it to your attention.
    
    The alternative is to Enable IP Pass-Through Mode but that looks to be more complicated and you have tried it already and failed.
    
    First you need to sort out what you are taking about. Take this bit:
    
    BillFromMD wrote:
    
    I've done everything Netgear's app has asked me. I've tried using Netgear Genie through my PC. None of it works. I can't login to this modem.
    
    What is "this modem"? Your first messages was about "setting up this router".
    
    Modems and routers are different things. In your case, the MR1100 is a modem/router.
    
    The R6350 is a router.
    
    Which are talking about here?
    
    Two routers on a network are a recipe for disaster, or at least chaos and confusion.
    
    This explains some of the drawbacks.
    
    What is Double NAT? | Answer | NETGEAR Support
    
    To get the two to work together, you can set up the R6350 as an access point. See above.
    
    First get the modem/router working on its own. Then tackle the R6350.
- flash120
  Aspirant
  Sep 10, 2020
  How does one connect to the 1750 without goijg through the 1100 when the laptop has no wifi or cable internet connection?
  - antinode
    Guru
    Sep 10, 2020
    > How does one connect to the 1750
    
       "1750" is not a model number. Look for "Model" on the product label.
    
    > [...] without goijg through the 1100 when the laptop has no wifi or
    > cable internet connection?
    
       As explained above, you don't need an Internet connection to talk to
    your own router. All you need is a (wired or wireless) connection
    between a computer/device with a web browser (like your (unspecified)
    "the laptop") and your router.
    
       You might consider trying the usual last resort:
    
          https://en.wikipedia.org/wiki/RTFM
    
       Visit http://netgear.com/support , put in your (actual) model number,
    and look for Documentation. Get the User Manual (at least). Read.
    
       Getting it to work with an MR1100 (which _is_ a model number) is
    another question, of course.
flash120
Aspirant
Sep 10, 2020
Definitely agree!!! I am at the same point. Having zero success with the APP and no luck trying to surf this site for help and the phone number is not available here I had to google it to try that. SO frustrating.
- michaelkenward
  Guru - Experienced User
  Sep 10, 2020
  flash120 wrote:
  
  ....the phone number is not available here I had to google it to try that.
  
  Never phone any number for Netgear that you find with Google. It is likely to be a scam.
  
  There is no phone support. You do it via the support portal:
  
  Contact Us | Support | NETGEAR
  
  Start here:
  
  MyNETGEAR | Product Registration
  
  Start a case and, with luck, they will contact you.

Forum Discussion

Can't setup AC1750 to work with MR1100