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Forum Discussion

cherg's avatar
cherg
Aspirant
Jan 12, 2020

Can't update Netgear AirCard AC790

Hello. I can't update software. Always this error. Software Update Available A software update is available for your hotspot. Download size: 0 KB. You may incur charges for data used during the down...
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Jan 16, 2020

Hi cherg

 

Welcome to NETGEAR Community!

 

Please provide the current firmware version? 

 

You may want to try a factory reset and then try again the firmware update. 

 

Regards,
Blanca
Community Team

 

 

JohnPeng's avatar
JohnPeng
NETGEAR Expert
Jan 19, 2020

Thanks for the report. This may be a misconfiguration for the OTA upgrade.

 

Let me check tomorrow and get back to you.

 

Regards