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Forum Discussion

RichardVDV's avatar
RichardVDV
Follower
Sep 06, 2022

Connection Issue

Hi Guys. New to this. I have a NightHawk 5100 attached to Telstra who is our Telco. The Nighthawk shows it is connected to 4G with strong signal but I get the message - No Internet Connection. Is the...
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Sep 13, 2022

Hi RichardVDV,

 

If you are connected to the mobile router but cannot connect to the Internet, try the following suggestions:


• Check the display status on the LCD.
• Make sure that network coverage is available in your area.
• Make sure that your SIM card is active and enabled with data services.
• Confirm that your account is activated and that no other Internet connections are active.
• Switch your mobile router off and on and restart your computer or WiFi device.

 

Regards,
Blanca
Community Team