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hkxforce's avatar
hkxforce
Initiate
May 01, 2021

Connectivity of 5GHz WiFi lost after a few days (Nighthawk M1 )

I use Nighthawk M1 as home 4G router, enable dual mode 2.4GHz and 5GHz WiFi.

When the device boot up, both WiFi can connect to internet. But after a few days, cell phone / tablet / laptop can connect to 5GHz, but without internet connectivity. All my devices must switch to 2.4GHz WiFi, which is still fine.

 

This cause me must restart my WiFi every few days. May I ask do anyone face similar issue? Or, is there any method I can export device log for further checking?

 

Model: Nighthawk M1 MR1100

Firmeware: NTG9X50C_12.06.12.00

Cellular network: Smartone (Hong Kong)

 

Thanks a lot.

6 Replies

  • Desvelado's avatar
    Desvelado
    Aspirant
    Jul 09, 2021
    Hi there, I am having the exact same issue. From what I have gathered is that this problem just has to do with the latest firmware. I believe the only thing we can do is manually change the firmware back to what it was prior to this most recent update.
    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Jul 15, 2021

      Hi Desvelado

       

      Welcome to NETGEAR Community!

       

      Please provide the device SKU (e.g. MR1100-100NAS). 

      What is the current firmware version? 

      Have you tried changing 5GHz WiFi channel? 

       

      Regards,
      Blanca
      Community Team
       

      • Desvelado's avatar
        Desvelado
        Aspirant
        Aug 03, 2021
        I have tried changing the 5ghz channels and it still did not resolve my problem.
        Device: MR1100-1A1NAS
        Firmware: NTG9X50C_12.06.39.00
  • J-BR's avatar
    J-BR
    Aspirant
    Jul 19, 2021
    Hey, i have the same problem for a few days now. It worked without problems more than six months before. I have tried all 5ghz channels. When the wifi-profile is set to 2,4ghz only this will not work, too.
    My model is MR1100-100EUS. My firmware: NTG9X50C_12.06.12.00. I would say that this is a fw-problem, too but fw-date seems to be 2020/04/26.
    I am lucky that 2,4ghz is working if profile is set to dual-band but it's not ok for long.
    Best regards
  • Harry614's avatar
    Harry614
    Aspirant
    Jul 20, 2021

    Sometimes the relatively prolonged distance between devices and the router/access point causes the signals to travel too slow which makes the WiFi connection droppable. Try to relocate your router somewhere near the connected equipment.

     

    mygroundbiz

    • hkxforce's avatar
      hkxforce
      Initiate
      Jul 21, 2021
      Sadly my case isn't related to signal strength, because I am very close to the router with signal full bar.
      The critical point is that issue keep reoccurring after power on for a few days. Looks like some kind of resources are consumed and unable to free up, and gradually leads to unable to allocate resources to user device.