Forum Discussion

Aspirant

Jan 31, 2018

Solved

D6000 connection problems

Hello, I am using D6000 router and I am unable to connect to some selected https urls - https://infydrive.infosys.com I tried upgrading to the latest firmware.l but it didn't help. With another rou...

Features

JasonN
Feb 07, 2018
Hi Abhayadevs,
If your set up is working for you then I wouldn't reset it. If you decide to update your firmware and have any issues. Please do a factory reset.
Let me know what you decide to do :]

- Jason N

Abhayadevs

Aspirant

Feb 06, 2018

Hello,
Thanks for responding.

My firmware is V1.0.0.68_1.0.1

And there is an update. The issue is only if I am using the DSL. When I used an ISP provided modem and used the WAN interfere I am able to connect to the URLs.

Do you still think I need to reset the router?

Thanks an regards,
Abhayadev.

JasonN

NETGEAR Employee Retired

Feb 07, 2018

Hi Abhayadevs,

If your set up is working for you then I wouldn't reset it. If you decide to update your firmware and have any issues. Please do a factory reset.

Let me know what you decide to do :]

- Jason N

Abhayadevs
Aspirant
Feb 07, 2018
In fact it's not working now!
I used a temporary setup to test it and found working via WAN but I need it to be working over DSL which is not happening for me now.
Should I try factory resetting?

Thanks.
- JasonN
  NETGEAR Employee Retired
  Feb 07, 2018
  Hi Abhayadevs,
  Yes, please perform a factory reset after the update. Thank you.
  
  - Jason N
  - Abhayadevs
    Aspirant
    Feb 10, 2018
    Hi,
    
    I do the factory resetting and bingo it worked out and now I am able to access the mentioned URLs.
    
    Thanks a lot for the support.
    
    So lesson learned is to do the factory resetting after every firmware upgrade.
    
    Once again thanks for the support.
    
    Regards
    Abhayadev S.