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cdfr31's avatar
cdfr31
Tutor
Sep 02, 2021

Data connection interrupted on a Nighthawk M5

 

 

Hi,

I've bought a Nighthawk M5 5G (MR5200) and I've suscribed to a orange unlimited 5G plan with a dual sim.

When I use my sim card in the hotspot M5 that doesn't work. I have a message saying data connection interrupted. I've correctly setup the apn I think. I've unactivated the pin code authentification as it was suggested in another thread.

 

I've attached few screenshots below. I hope someone can help me. I struggle with Orange hotline and they are really awfully useless in solving anything.

 

Best regards,

 

Frederic

 

1 Reply

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Sep 03, 2021

    Please select Auto instead of LTE and 5GNR to make sure you can get on LTE connection first.

     

    You can provide a model.json after connecting to LTE. You can send me a private message with the model.json file.

     

    - Logon to the webui (http://192.168.1.1 ) as an administrator
    - Navigate to URL http://192.168.1.1/model.json via the same browser window
    - Capture the results (by selecting all + copy) and send it back