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Forum Discussion

rcoble's avatar
rcoble
Tutor
Feb 06, 2020
Solved

Data display on AirCard 810S Mobile

i have had this device for quite awhile, and never had an issue, recently i had issues with accessing my telstra account online, and needed to change from IE to Chrome, as well as change passwords,,,...
  • JohnPeng's avatar
    JohnPeng
    Mar 05, 2020

    Sorry for the inconvinence. We did submit the fix to Telstra a month ago for Telstra approval. But the testing was delayed in Telstra lab.

     

    Thanks

     

    John

JohnPeng's avatar
JohnPeng
NETGEAR Expert
Feb 06, 2020

Telstra updated its data usage server and caused the issue for most of the devices. An update is going through Telstra testing. Hope we can release the update in the next couple of weeks.

 

Thanks

  • rcoble's avatar
    rcoble
    Tutor
    Feb 08, 2020

    thank you JohnPeng for your reply,,, i will keep a check on it and be abit more patient,,,

  • rcoble's avatar
    rcoble
    Tutor
    Mar 03, 2020

    hi again,,,  has there been any movement on the problem,,, my device still only showing "detecting service"..... quite annoying not seeing the information and having to log into the computer, any updates ????????

    • JohnPeng's avatar
      JohnPeng
      NETGEAR Expert
      Mar 05, 2020

      Sorry for the inconvinence. We did submit the fix to Telstra a month ago for Telstra approval. But the testing was delayed in Telstra lab.

       

      Thanks

       

      John

      • JohnPeng's avatar
        JohnPeng
        NETGEAR Expert
        Mar 10, 2020

        Telstra approved the new release for AC810S to address the data usage display issue. You have posted the update online.

         

        You can do a manual upgrade check to upgrade to the latest release. After upgrade, please do a factory reset if the data usage display can't be retored automatically.

         

        Thanks