Forum Discussion

Aspirant

Jul 22, 2019

Solved

Data usage indication

I have just updated the firmware and now the data usage indicator has stopped working. It seems this was an old problem that was fixed with a firmware update but as I have just updated and checked fo...

Blanca_O
Jul 28, 2019
Hi Mikey1

Thank you for responding. Kindly reach out to Telstra to ensure that the device reached the billing server.

Regards,
Blanca
Community Team

Blanca_O

NETGEAR Employee Retired

Jul 22, 2019

Hi Mikey1

Welcome to NETGEAR Community!

May we request the following information to assist you further:

- Exact model of your device

- Firmware version

- Where did you purchase the unit?

Please reset the device and let us know of the result.

Regards,
Blanca
Community Team

Mikey1
Aspirant
Jul 23, 2019
Hi Blanca_0
the model is MR1100, firmware version NTG9X50C_12.06.02.00 bought from Telstra. Hope this helps.
- Blanca_O
  NETGEAR Employee Retired
  Jul 28, 2019
  Hi Mikey1
  
  Thank you for responding. Kindly reach out to Telstra to ensure that the device reached the billing server.
  
  Regards,
  Blanca
  Community Team
  - Blanca_O
    NETGEAR Employee Retired
    Jul 31, 2019
    Hi Mikey1
    
    We’d greatly appreciate hearing your feedback letting us know if you need further assistance.
    
    Regards,
    Blanca
    Community Team
Mikey1
Aspirant
Jul 23, 2019
Forgot to mention that I have reset unit, even left overnight with battery out but made no difference.