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Granny888's avatar
Granny888
Tutor
Mar 26, 2022

DATA USAGE INFO UNAVAILABLE AT THIS TIME.

Hi.  I'm sorry if this question has been asked already.  I need to watch my usage as I do not want to go past the Telstra allowance that I have paid for.    For the past 2 1/2 days I have the above m...
Retired_Member's avatar
Retired_Member
Mar 27, 2022

Hi Granny888 

 

This message on devices and their webpage has been a regular feature from Telstra.

 

After a prolonged outage in 2018, I have noticed it as an ongoing recurrence mostly for a few hours overnight for years.

 

Telstra performed a "planned upgrade to our internal systems" around 25 March, which was severe enough to drop pre-paid accounts from the MyTelstra App and the Account Web Page. They are now back.

 

Unfortunately my device is still showing the 'Data usage info unavailable at this time" for a continuous period despite reboots. I personally will wait a fortnight before I go down the rabbit-hole of asking for Telstra Support.

 

Have you got a Telstra ID? If so you can sign in at https://www.telstra.com.au/ top right hand corner, which also gives you the option to create a Telstra ID.

 

With an ID, you can also use the MyTelstra app on a smartphone. The usage data is available for post-paid and pre-paid services.

 

It is a workaround but it may shed a little light.

 

 

 

 

 

 

Granny888's avatar
Granny888
Tutor
Apr 05, 2022

Hi. Thankyou for your response.   It was helpful.   I would appreciate knowing what your response is from Telstra when you go there.   Which I am sure you will! 🙂    I have had my visit to Telstra !!!

  • Retired_Member's avatar
    Retired_Member
    Apr 11, 2022

    Hi Granny888

     

    From the !!! am I to assume the outcome was less than satisfactory?

    Being 200km from the nearest Telstra Shop can be a blessing in disguise😎

     

    The fortnight was up so I used messaging in the app to ask for tech support. Telstra have added the ability to upload screenshots, which made it a lot easier to detail the issue.

     

    I was able to upload the issue and receive an incident number for an “escalation to the network team for investigation.” With a promise of contact when the network technician has done the investigation.

     

    In the mean time for my own troubleshooting I have tested the sim in another device - AC790S which had been working fine last time I took it for a spin. It too has the same data information unavailable message. Took photos and made screenshots just in case the “escalation” peters out.

     

    Telstra MR1100

     

    Telstra AC790S

     

     

    If I have not heard from them in a week or so I will try again. Since Telstra removed CrowdSupport and as I am social-media averse, getting help can be an exercise
..

     

    • Retired_Member's avatar
      Retired_Member
      Apr 20, 2022

      Aircard 790S

       

       

        

      Nighthawk M1

       

       

      • Granny888's avatar
        Granny888
        Tutor
        Apr 21, 2022

        Hi Hyppolyte.    Thank you for responding.   Unfortunately the photos are not showing on my pc or my phone.    You are correct in your assumption about the !!! marks in my email.  I am having problems getting into the Netgear community boards so my response is short.  It keeps dropping out on me.    Anyway this will hopefully get to you so you know your response was read and appreciated.  Thanks Vee.