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Granny888's avatar
Granny888
Tutor
Mar 26, 2022

DATA USAGE INFO UNAVAILABLE AT THIS TIME.

Hi.  I'm sorry if this question has been asked already.  I need to watch my usage as I do not want to go past the Telstra allowance that I have paid for.    For the past 2 1/2 days I have the above m...
Granny888's avatar
Granny888
Tutor
Apr 05, 2022

Hi. Thankyou for your response.   It was helpful.   I would appreciate knowing what your response is from Telstra when you go there.   Which I am sure you will! 🙂    I have had my visit to Telstra !!!

Retired_Member's avatar
Retired_Member
Apr 11, 2022

Hi Granny888

 

From the !!! am I to assume the outcome was less than satisfactory?

Being 200km from the nearest Telstra Shop can be a blessing in disguise😎

 

The fortnight was up so I used messaging in the app to ask for tech support. Telstra have added the ability to upload screenshots, which made it a lot easier to detail the issue.

 

I was able to upload the issue and receive an incident number for an “escalation to the network team for investigation.” With a promise of contact when the network technician has done the investigation.

 

In the mean time for my own troubleshooting I have tested the sim in another device - AC790S which had been working fine last time I took it for a spin. It too has the same data information unavailable message. Took photos and made screenshots just in case the “escalation” peters out.

 

Telstra MR1100

 

Telstra AC790S

 

 

If I have not heard from them in a week or so I will try again. Since Telstra removed CrowdSupport and as I am social-media averse, getting help can be an exercise
..

 

  • Retired_Member's avatar
    Retired_Member
    Apr 20, 2022

    Aircard 790S

     

     

      

    Nighthawk M1

     

     

    • Granny888's avatar
      Granny888
      Tutor
      Apr 21, 2022

      Hi Hyppolyte.    Thank you for responding.   Unfortunately the photos are not showing on my pc or my phone.    You are correct in your assumption about the !!! marks in my email.  I am having problems getting into the Netgear community boards so my response is short.  It keeps dropping out on me.    Anyway this will hopefully get to you so you know your response was read and appreciated.  Thanks Vee.

      • Retired_Member's avatar
        Retired_Member
        Apr 21, 2022

        Hi Granny888

         

        Looking back to this thread from 2018: Telstra-MR1100 Nighthawk Data Usage Problems 

        it appears the fix came from a collaboration between Telstra and Netgear.

         

        This was when Telstra CrowdSupport was thriving and played a big part in getting the attention of people who could have an effect.

        CrowdSupport was closed down this year and we are restricted to formulaic Telstra Help pages. 

        They did add the ability to upload images in app messaging recently and I did receive an Incident reference, but have not heard back.

         

        So the images that are not working here will probably make their way up to Telstra soon:)

         

        I do not want do do a factory reset at this point because the last time this happened, the message changed to "detecting service", which is even more annoying than "data usage information unavailable.". This is a Catch 22 because the first level assistance usually will not proceed without a factory reset. Hopefully the proof of it affecting two separate devices will be enough.

         

        It would be good if Netgear would look into this as it is shaping up the same as the 2018 long-term glitches.