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Forum Discussion
Data usage info unavailable at this time Nighthawk M2 MR2100
Hi, I have had no data usage info showing on my Nighthawk M2 for the last couple of months. I have spent a total of eight hours online to Telstra over the past few days with no resolution. I'm pret...
Hello,
There are no issues with data usage that Netgear are aware of.
Can you try rebooting the device to see if it comes back or do a factory reset on the unit.
Has there been any recent changes to your data plan?
Please also make sure the firmware is upto date by tapping Settings>Software>Check fo updates
Is anyone able to help me? This is so frustrating!
Hi Gidget21,
Please provide the device SKU (e.g. MR2100-1TLAUS).
Kindly get in touch with Telstra and have them double check to ensure that device reached the billing server.Regards,
Blanca
Community TeamHi Bianca,
I have been in touch with Telstra and they just refuse to help. They say it is a Netgear issue and is nothing to do with them.
I will try again to give them this number MR2100-1TLAUS_04.02.181.00 but they just keep telling me to contact Netgear.
ThanksHi Gidget21,
MR2100-1TLAUS is an ISP (Telstra) provided unit so they should be able to assist you on this one.
Aside from the data usage, do you have any concerns with the connection?
Regards,
Blanca
Community Team
