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Forum Discussion
Data usage info unavailable at this time Nighthawk M2 MR2100
Hi, I have had no data usage info showing on my Nighthawk M2 for the last couple of months. I have spent a total of eight hours online to Telstra over the past few days with no resolution. I'm pret...
Is anyone able to help me? This is so frustrating!
Hi Gidget21,
Please provide the device SKU (e.g. MR2100-1TLAUS).
Kindly get in touch with Telstra and have them double check to ensure that device reached the billing server.
Regards,
Blanca
Community Team
Hi Bianca,
I have been in touch with Telstra and they just refuse to help. They say it is a Netgear issue and is nothing to do with them.
I will try again to give them this number MR2100-1TLAUS_04.02.181.00 but they just keep telling me to contact Netgear.
ThanksHi Gidget21,
MR2100-1TLAUS is an ISP (Telstra) provided unit so they should be able to assist you on this one.
Aside from the data usage, do you have any concerns with the connection?
Regards,
Blanca
Community TeamHi Bianca,
I have no other concerns at all with my device.
I will try Telstra again when I have some spare time. Each time I've tried to get help, it's taken three or four hours of back and forth messages before they just say they can't help.
I think I'll phone them rather than "chat" and see if I can get them to understand the problem better.
Thanks for your advice.