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Forum Discussion

ds21's avatar
ds21
Follower
Mar 04, 2021

Data Usage Info Unavailable

A couple of weeks ago I bought a Nighthawk M5 and the data usage was displayed on the screen and last week it just suddenly stopped showing it. Instead it reads 'Data Usage Info Unavailable'. What c...
ArodiD's avatar
ArodiD
NETGEAR Expert
Mar 04, 2021

Hi ds21 ,

 

If you are using your M5 on the Telstra network then there is a current known outage which is being investigated with high priority.

 

Regards,

 

Arodi

 

  • ArodiD's avatar
    ArodiD
    NETGEAR Expert
    Mar 10, 2021

    Hi All,

     

    This issue has now been resolved for anyone using a Telstra SIM.

     

    Regards,

     

    Arodi

  • Trev_C's avatar
    Trev_C
    Aspirant
    Jul 25, 2022
    Hi there,

    Any idea how they fixed this?

    I bought an M5 from Telstra a few weeks ago and same issue, it was working showing the data usage however now it is not.

    Thanks again,

    Trev