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Forum Discussion

BobHx's avatar
BobHx
Aspirant
Aug 18, 2019
Solved

DC112A Failed to update GUI language file

I'm currently using the DC112A with the WAN port connected to a satellite modem (high latency connection - ping time 600 - 700 ms) Netgear Genie shows my current Firmware version is V1.0.0.32_1.0.60...
  • Blanca_O's avatar
    Blanca_O
    Sep 10, 2019

    Hi BobHx

     

    Please try again the firmware update and let us know of the result. This should be fixed by now. 

     

    Regards, 
    Blanca 
    Community Team

UC74's avatar
UC74
Guide
Sep 11, 2019
I have the same problem.

I tried to update the firmware.
It indicates that a new update is available. When I choose to update, it comes to the stage where it updates the language file and fails.
I tried also with genie sw (for window pc): it failed too.
Can you give us a link to the firmware file please?
UC74's avatar
UC74
Guide
Sep 11, 2019

Please see attachment with screenshots.

 

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Oct 01, 2019

    Hi, All, 

     

    Engineering team provided the list of latest FW for DC112A: 
     
    DC112A-1TLAUS Latest FW is 1.0.0.42
    DC112A-100EUS, DC112A-100NAS is 1.0.0.44
    DC112A-1RDMES and DC112A-2RDMES for Oreedoo Latest FW is 1.0.0.42
    DC112A-1Z1MES for Zain Latest FW is 1.0.0.42 

     

    Kindly check again if you already have the latest firmware. 

     

    Regards, 
    Blanca 
    Community Team

    • SWE_Gardis's avatar
      SWE_Gardis
      Star
      Oct 01, 2019

      You're kidding us now huh?

      After a month's wait we will find out the latest FW for DC112A.

       

      We have always known this - but since the language version does not work, we cannot update FW either.

       

      Now you must solve this - we have all bought both a Smart Cradle Router and AirCard for very expensive money - but the support is under all criticism. There is not even a page to download the software manually. Shame on you!
       
      Current UI language:
      1.0.0.18_2.1.38.3

      New user interface language:
      1.0.0.44_2.1.38.3

      Current version of firmware
      1.0.0.34

      New version of firmware
      1.0.0.44_1.0.60

    • UC74's avatar
      UC74
      Guide
      Oct 01, 2019
      Something gone wrong, Blanca?
      • Blanca_O's avatar
        Blanca_O
        NETGEAR Employee Retired
        Oct 08, 2019

        Hi, All, 

         

        I have raised this issue several times to our engineering team. There are only few users who managed to get the firmware updated but majority are still having issue. And this is being investigated. We are now considering of posting the firmware on our support site. You may also send me a private message with the device SKU (DC112A-xxx) and I'll check with them if I can provide the firmware.

         

        I apologize for the inconvenience this has all caused you and appreciate the patience. 

         

        Regards, 
        Blanca 
        Community Team