NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

BobHx's avatar
BobHx
Aspirant
Aug 18, 2019
Solved

DC112A Failed to update GUI language file

I'm currently using the DC112A with the WAN port connected to a satellite modem (high latency connection - ping time 600 - 700 ms) Netgear Genie shows my current Firmware version is V1.0.0.32_1.0.60...
  • Blanca_O's avatar
    Blanca_O
    Sep 10, 2019

    Hi BobHx

     

    Please try again the firmware update and let us know of the result. This should be fixed by now. 

     

    Regards, 
    Blanca 
    Community Team

UC74's avatar
UC74
Guide
Sep 11, 2019
I have the same problem.

I tried to update the firmware.
It indicates that a new update is available. When I choose to update, it comes to the stage where it updates the language file and fails.
I tried also with genie sw (for window pc): it failed too.
Can you give us a link to the firmware file please?
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Sep 17, 2019

Hi, All, 

 

May I please have the device SKU? It can be checked on their end by checking the box of the product, on the barcode label, which should indicate DC112A-xxxxxx.

 

Regards, 
Blanca 
Community Team
 

  • BobHx's avatar
    BobHx
    Aspirant
    Sep 17, 2019

    Hi Blanca - mine is DC112A-1TLAUS - working well thanks

    Bob

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Sep 19, 2019

      Hi, All, 

       

      Thank you for providing your device's SKU. I am checking this with our engineers. I will provide update once new information will be available

       

      Regards, 
      Blanca 
      Community Team