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Forum Discussion

Visserd's avatar
Visserd
Aspirant
Aug 21, 2019

DC112A firmware update fails

I tried to update firmware on my Dc112A. It says there is a new update available. When I select to update it gets to the stage where it is updating language file and fails. I have tried resetting mod...
caribica's avatar
caribica
Aspirant
Sep 17, 2019

nothing works same issue here, what is the fix or workaround, can somebody upload a manual firmware update?

Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Sep 17, 2019

Hi, All, 

 

May I please have the device SKU? It can be checked on their end by checking the box of the product, on the barcode label, which should indicate DC112A-xxxxxx.

 

Regards, 
Blanca 
Community Team
 

  • UC74's avatar
    UC74
    Guide
    Sep 17, 2019
    Hi Bianca,
    SKU is DC112A-100EUS
  • manu12's avatar
    manu12
    Aspirant
    Sep 18, 2019

    Hello Blanca,

     

    My SKU is DC112A-100EUS.

    I also tried to make the update through the Netgear Genie Windows app, but with the same result. 

    Cheers.

    Emmanuel

  • BINAU's avatar
    BINAU
    Star
    Sep 23, 2019

    Blanca_O any update on this? This issue has been reported over 30 days ago and most of us are still yet to see some solution. Thats 30+ days were running without the latest security fixes. As a seasoned software developer, I can assure you it does not take anywhere nears that amount of time to plug a install bug or patch the firmware.

    Come on NetGear, Its about time you come to the party now.

    • SWE_Gardis's avatar
      SWE_Gardis
      Star
      Sep 23, 2019
      I couldn't have written it better myself!
      Agree to 100%.
      • BINAU's avatar
        BINAU
        Star
        Oct 01, 2019

        Still not even a peep from NetGear? What kind oif supprt do you call this? Giving us a run around for months.