I tried to update firmware on my Dc112A. It says there is a new update available. When I select to update it gets to the stage where it is updating language file and fails. I have tried resetting modem and tried several times with no success. I also tried to look for the new firmware files but i can't find them in the download centre

I am very disappointed with Netgear's extremely poor handling of this matter.Do you know what is wrong or not?The fact that it will take over a month for your technicians to find a solution is not realistic and there is no real dialogue.You have developed and sold the Smart Cradle, but you forgot the support somewhere along the way. Why is there, for example, no page where we can download these FW manually?Visit the download center and enter "DC112A".Firmware / Software: not available for this model.Give us an answer now!

Blanca_O any update on this? This issue has been reported over 30 days ago and most of us are still yet to see some solution. Thats 30+ days were running without the latest security fixes. As a seasoned software developer, I can assure you it does not take anywhere nears that amount of time to plug a install bug or patch the firmware.Come on NetGear, Its about time you come to the party now.

You're kidding us now huh?After a month's wait we will find out the latest FW for DC112A. We have always known this - but since the language version does not work, we cannot update FW either. Now you must solve this - we have all bought both a Smart Cradle Router and AirCard for very expensive money - but the support is under all criticism. There is not even a page to download the software manually. Shame on you! Current UI language:1.0.0.18_2.1.38.3New user interface language:1.0.0.44_2.1.38.3Current version of firmware1.0.0.34New version of firmware1.0.0.44_1.0.60

Bianca, I think you've missed the actual point. Its not that we don't know the latest firmware revision for our devices, it is that the router itself is telling us there is an update and the update fails to load at the language table and cannot proceed. Netgear can do better than this.

Excuse me, Netgear...... But you actually sell a product called DC112A.Do you remember it? The product is still sold, and cost me $ 330.Also, I bought an AirCard 810S for $ 250.Total: $ 580. Relatively much money, and yet the support is completely useless.After much hassle, you have finally posted the firmware on your website to silence the criticism reasonably. But for most of us, the firmware does not solve all the problems.We also need the language package and the new version is called: 1.0.0.44_2.1.38.3.The only problem is that the current language package cannot be updated: 1.0.0.18_2.1.38.3. You get the answer that: "Could not update user interface language file". Either you solve this - or you remove the new language file from your servers.This is just embarrassing for Netgear, and hardly inspires any confidence.

DC112A firmware update fails | NETGEAR Communities

73 Replies

Shannon333
Star
Mar 14, 2020
This issue is not SOLVED yet.
The DC112A with the DC112A-1TLAUS SKU will still not accept this update and its been months.
Shannon333
Star
Jul 19, 2020
So I started a multiple posts dating back to April regarding the fact that the 1.0.0.43 F/W update does not support the 1TLAUS SKU version of this device at all and it never got resolved even though there were a number of CVE's that applied to the previous F/W that i'm stuck with.

Now a Hotfix has been released 1.0.0.46 covering even more vulnrabilites.
and supprise it doesn't support the 1TLAUS SKU like every other firmware release back to 1.0.0.42.

can you guys please sort this out - the issue was resolved for other SKU's but not the Australian one.

There are a number of vulrabilities that I want to patch and this is not good enough.
I'm ready to go to the ACCC and open a case as this product is still being sold retail with a number of known vulnrabilities and until you fix this update to support the SKU it is a hazard to consumers.
I used to be a netgear fanboy but this is really appaling and put me off.
- hazza06
  Tutor
  Aug 14, 2020
  i have the same issue, 'This firmware file is incorrect! Please get the firmware file again and make sure it is the correct firmware for this product.'
  
  I have the AUS model as well, product not for for purpose anymore with this current situaion.
  
  Like other AUS users, i used to appreciate the Netgear product, generally reasonablly good features, especially the LPC, hoewver very poor support from Netgear, never again!!!! by Aus standards, this is fradualent product...
hazza06
Tutor
Sep 09, 2020
so netgear are silent on the issue, and continue to provide crap service huh ?
- Shannon333
  Star
  Sep 16, 2020
  Yep
  
  I used to swear by netgear products ever since the early 2000's
  
  Have recommended them to many of my business customers, god know how many sales of Prosafe netgear products have been due to the business i've done. not to mention all of the home products to friends and family that have been made due to my recomendations.
  
  The way the are treating us home users with a less popular but still supported poducts is bull....
  Most mum and dad home users would have no idea that they are sitting on vulnrable devices.
  
  The fix should be easy - make sure this SKU is included in the Firmware build list for the product family root firmware but aparently in 11 months that is too hard, i'm just going to put it down to the company is being run by a bunch of cash hungry execs chasing the bottom line with little genuine care for their loyal customers - its pretty obvious when you look at how the support stucture is setup, also the firmware team looking at other threads is pretty incompetent or not being given enough resources to do their job properly as testing seems to be absent by the number of broken F/W's being released.
  
  I'm done with patiently waiting
  Goodbye Netgear.
  
  Hello HP/Aruba and Ubiquity

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DC112A firmware update fails