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Forum Discussion

lestrange78's avatar
lestrange78
Aspirant
Apr 11, 2018

DC112A Slow internet speed using cradle

Hi there- my first post.   I've just purchased and connected an Aircard 800S (Optus carrier) and a DC112A cradle.   The internet speed is averages 24mbps when using the Aircard without the cradle...
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JasonN's avatar
JasonN
NETGEAR Employee Retired
Apr 17, 2018

Hi lestrange78,

Thank you for your post. I wanted to check if your cradle is up-to-date with the most current firmware? If so, have you done a factory reset on it?

Also, if your AC800s is at the current firmware as well.

Please let me know. :]

 

 

- Jason N

  • lestrange78's avatar
    lestrange78
    Aspirant
    Apr 18, 2018
    Hi Jason,
    Yes- both devices have had firmware updated and a factory reset was done on the cradle.

    Any other suggestions?

    Thanks.
    • LlamaLarry's avatar
      LlamaLarry
      Luminary
      May 25, 2018

      Different model (AC815S) and location (US), but this is not what I am seeing in my DC112A.  I do use external antennas on mine however, but get 50Mbps/10Mbps via Ethernet when docked.