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Forum Discussion

rychro's avatar
rychro
Aspirant
Jun 01, 2022

Firmware Nighthakt M2

I have a bricked M2, it does not start. Please send me the current firmware.   Best regards Roman
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Jun 16, 2022

Hi rychro,

 

May we please know the device SKU (e.g. MR2100-1TLAUS)? This can be checked on the box of the product or on the barcode label

 

Have you tried factory resetting the device? Please remove the SIM card and hold down the reset button until you see a change in the LED.

 

Regards,
Blanca
Community Team

Transfluxor's avatar
Transfluxor
Apprentice
Oct 03, 2022

Hello @Blanca_O

Please send me the file too. I'm already desperate to restore my MR2100-1TLAUS.

 

 

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Oct 03, 2022

    Hi kopiko Transfluxor

     

    MR2100-1TLAUS is an ISP / Telstra SKU. There is no option to manually update the firmware as it is locked by the Internet Provider. All upgrades are provided over-the-air.

     

    Kindly describe the issue you are facing with your device. Can you please let us know what troubleshooting you've tried? 

     

    Regards,
    Blanca
    Community Team

    • Transfluxor's avatar
      Transfluxor
      Apprentice
      Oct 04, 2022
       
      The router was bought on Aliexpress. The router does not boot (both with and without sim, with and without battery, tried with a third-party charger QC3.0 Xiaomi HA612). Two black dots on the screen and the power indicator blinks red. It doesn't show up in device manager. But if I hold down the reset at power on, the Netgear QDloader port appears. The Sierra / Netgear flasher may well flash, I only need the firmware to try, even the oldest one, and then update over the air.
    • Mr-MMR's avatar
      Mr-MMR
      Aspirant
      Oct 06, 2022

      Hello Blanca_O 

       

      could please also refer to my intinal post on which the others answered:

      Its the MR2100-100EUS version

       

       

    • kopiko's avatar
      kopiko
      Aspirant
      Oct 13, 2022
      It is actually not ISP locked. Intially I was using a Telstra Sim in it. Then I put in a Sim of a completely different carrier, A. The router was fine for 2 months and then the problems started. I couldn't save and changed settings. I cannot update. I tried factory resetting but it doesn't work. Wifi still worked so it was acceptable. I used it this way for about 3 months.

      However I ended with carrier A and went to carrier B which uses the Telstra network. But now it is collecting dust as it just says "detecting service"
      • ArodiD's avatar
        ArodiD
        NETGEAR Expert
        Oct 13, 2022

        Hi kopiko ,

         

        "Detecting Service" on the LCD means that the device is unable to reach the Telstra data usage server.  You will always see this message if you are using a non-Telstra SIM and some Telstra SIM's which are not supported by their data usage servers.  The MR2100-1TLAUS is also configured with Telstra APN.  If you use a non-Telstra SIM, you will need to create a new APN profile for your ISP and set it as the default profile.  Tap Settings>Broadband>APN to setup a new APN profile.

         

        Regards,

         

        ArodiD