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Forum Discussion

Wombo24's avatar
Wombo24
Guide
Aug 08, 2019
Solved

Firmware update 1.0.0.44 Fails

An onscreen prompt appears advising "A router firmware upgrade is available".   Attempting to update the firmware from Netgear server continually results in: "Downloading and updating the language...
Firmware
Mobile Routers
Security
  • Blanca_O's avatar
    Blanca_O
    Sep 10, 2019

    Hi, All, 

     

    Please try again the firmware update and let us know of the result. This should be fixed by now. 

     

    Regards, 
    Blanca 
    Community Team

Ender76's avatar
Ender76
Initiate
Sep 01, 2019

I too am having this issue and have been for several months. Fails to install the language file from the new firmware 1.0.0.44_1.0.60 via auto update. I am unable to do a manual update as the Firmware for these smart cradles are nowhere to be found for download.

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Sep 01, 2019

    Hi, All, 

     

    This has been brought up already to engineers. I will get back to you guys for any updates.

     

    Regards, 
    Blanca 
    Community Team

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Sep 10, 2019

    Hi, All, 

     

    Please try again the firmware update and let us know of the result. This should be fixed by now. 

     

    Regards, 
    Blanca 
    Community Team

    • Wombo24's avatar
      Wombo24
      Guide
      Sep 10, 2019

      Hello Blanca,

       

      Yes the update worked successfully and I am now at V1.0.042_1.0.60

       

      Thanks for your help getting that resolved.

       

      Cheers,

      John

      • Blanca_O's avatar
        Blanca_O
        NETGEAR Employee Retired
        Oct 08, 2019

        Hi, All, 

         

        I have raised this issue several times to our engineering team. There are only few users who managed to get the firmware updated but majority are still having issue. And this is being investigated. We are now considering of posting the firmware on our support site. You may also send me a private message with the device SKU (DC112A-xxx) and I'll check with them if I can provide the firmware.

         

        I apologize for the inconvenience this has all caused you and appreciate the patience. 

         

        Regards, 
        Blanca 
        Community Team

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Sep 10, 2019

      Hi John,

       

      Great! Thank you for the update. Glad that it's working now.   

       

      Regards, 
      Blanca 
      Community Team

    • GraemeMc's avatar
      GraemeMc
      Aspirant
      Sep 10, 2019

      Still have a message saying “Firmware update available”, but when I check for updates it says “No update available”

      Hardware Version

      DC112A  V1.0

       

      Firmware Version

      V1.0.0.42_1.0.60

       

      GUI Language Version

      V1.0.0.42_2.1.38.3