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Forum Discussion

Wombo24's avatar
Wombo24
Guide
Aug 08, 2019
Solved

Firmware update 1.0.0.44 Fails

An onscreen prompt appears advising "A router firmware upgrade is available".   Attempting to update the firmware from Netgear server continually results in: "Downloading and updating the language...
Firmware
Mobile Routers
Security
  • Blanca_O's avatar
    Blanca_O
    Sep 10, 2019

    Hi, All, 

     

    Please try again the firmware update and let us know of the result. This should be fixed by now. 

     

    Regards, 
    Blanca 
    Community Team

sanpas's avatar
sanpas
Aspirant
Sep 16, 2019

Same error

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Sep 17, 2019

    Hi, All, 

     

    May I please have the device SKU? It can be checked on their end by checking the box of the product, on the barcode label, which should indicate DC112A-xxxxxx.

     

    Regards, 
    Blanca 
    Community Team

    • GraemeMc's avatar
      GraemeMc
      Aspirant
      Sep 17, 2019

      SKU is DC112A-1TKAUS

      • GraemeMc's avatar
        GraemeMc
        Aspirant
        Sep 17, 2019

        Hi Bianca,

        Typo in last reply SKU is DC112A-1TLAUS

        Graeme

    • BINAU's avatar
      BINAU
      Star
      Sep 17, 2019

      Blanca_O The model SKU is: DC112A-1TKAUS

      Thank You

    • sanpas's avatar
      sanpas
      Aspirant
      Sep 18, 2019

       

      Blanca_O wrote:

      Hi, All, 

       

      May I please have the device SKU? It can be checked on their end by checking the box of the product, on the barcode label, which should indicate DC112A-xxxxxx.

       

      Regards, 
      Blanca 
      Community Team

      Blanca_O wrote:

      Hi, All, 

       

      May I please have the device SKU? It can be checked on their end by checking the box of the product, on the barcode label, which should indicate DC112A-xxxxxx.

       

      Regards, 
      Blanca 
      Community Team

      Hi Bianca,

      Typo in last reply SKU is DC112A-100EUS

      Pascal

      • Blanca_O's avatar
        Blanca_O
        NETGEAR Employee Retired
        Oct 08, 2019

        Hi, All, 

         

        I have raised this issue several times to our engineering team. There are only few users who managed to get the firmware updated but majority are still having issue. And this is being investigated. We are now considering of posting the firmware on our support site. You may also send me a private message with the device SKU (DC112A-xxx) and I'll check with them if I can provide the firmware.

         

        I apologize for the inconvenience this has all caused you and appreciate the patience. 
         

        Regards, 
        Blanca 
        Community Team