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Forum Discussion
IIIGrimReaperII
Feb 14, 2020Tutor
Forced Firmware Update on MR1100 Bricked the hotspot
So I was listening to music as I usually do, and suddenly I am no longer on the internet. I look at the hotspot and notice it says it is "updating device" and "Pleasedo not power off". So I let it si...
discman017
Feb 14, 2020Aspirant
The arrows weren't moving on mine either, so I also feared mine was bricked. But each time I powered it off and back on, the progress bar showed more progress. Eventually, after four or five manual power off/on cycles, I'm up and running again.
But I agree with the sentiment of your post. My home internet goes down every time Netgear pushes an update because I have to do this manual power cycle process to get back up and running. If I'm not at home at the time of the update, I lose access to my security cameras, my thermostats -- everything that's wifi-connected at home. The previous update got pushed on Christmas Eve. I spent half an hour out of my Christmas Eve dealing with the botched update.
I love this router except for this one issue, but home network connectivity going down every couple months until manual intervention is possible is unacceptable. It seems like it would be so easy to fix. Why not just add an option to disable automatic updates?
And what's the current firmware version anyway? Looking at the Netgear website, I don't even see the 12.05.05.14 that got pushed to me last night. What's published on the website is 12.06.08.00: https://www.netgear.com/support/product/MR1100.aspx#Firmware%20Version%2012.06.08.00
- JohnPengFeb 14, 2020NETGEAR Expert
Please advise your device SKU.
Thanks
- discman017Feb 15, 2020Aspirant
Hi John! Where do I find the SKU? I'm not at home right now, but I can access the web interface. In the device information, it shows:
Hardware Version: 1.0
PRI Version: 04.06
Firmware Version: NTG9X50C_12.05.05.14
Bootloader Version: NTG9X50C_12.05.05.14
GUI Version: MR1100-1A1NAS_04.01.70.06
Firmware Build Date: 2020/01/24
Or I can give you information from model.json. For example:
'deviceName':'AT&T Wi-Fi',
Does this give you the information you need? Or is there a different piece of information that I can get out of the web interface or the json?
- JohnPengFeb 18, 2020NETGEAR Expert
Based on the information you provided, the device had been upgraded to the latest. Why did you say the device was bricked?
Thanks
- IIIGrimReaperIIFeb 20, 2020Tutor
2A1NAS
- IIIGrimReaperIIFeb 20, 2020Tutor
Sorry I didn't add enough to my initial post. The hotspot is sku 2A1NAS. The hotspot sat plugged into the wall for nearly 4 hours while it was performing said update and never left 25%. the little arrows in the circle, yeah they never move even on a new one. I have talked to Netgear, they don't want to honor the warranty, and say well it's ATT's responsibility. ATT says you used a 3rd party reseller of our ridicioulsly priced data plans we sell, so without an ATT account we can't help you. Me saying well in the box is a Netgear warranty, says nothing about ATT warranty just Netgear. To ATT I say the box doesn't say anything about needing an account to have a warranty that inside the box is never stated to even exist. These 2 have been passing the buck for a week. As a consumer I care less who THEY think is responsible. The warranty says Netgear, does not say, mention,associate in anyway with ATT as being needed or responsible for said warranty. So guess who gets sued??? Netgear. Why? Because they fail to even remotely mention ATT other then the branding on the box. Netgear can argue with ATT after the fact, I just want my hotspot fixed, is that so much to ask??:smileymad: