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Forum Discussion

Carson99's avatar
Carson99
Follower
Oct 15, 2019

Fraud

We bought a Netgear support plan.  Total scam!!!   We gave them access to our computer and the next night they got into our email and starting sending various documents. 

 

Really shameful.  Do not use Netgear support!!

2 Replies

  • plemans's avatar
    plemans
    Guru
    Oct 15, 2019

    if you googled netgear support you probably did get a 3rd party scam site. They're quite rampant when people are googling support sites.

     

    The way you go about getting support is by going to the top on here and clicking mynetgear. you register an account and then your device. From there you can contact support.

     

    If you went off google your more than likely did get a scam site and not netgear support. 

    Unfortunately netgear can't help if you yourself contacted a 3rd party company. 

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Oct 16, 2019

    Hi Carson99

     

    Welcome to NETGEAR Community! 

     

    It saddens us to know about your customer experience. However, it may not have been NETGEAR support that you have spoken with. It is best to go through the link below to make sure you are reaching official NETGEAR support.

     

    https://www.netgear.com/home/contact-us/default.aspx 

     

    Regards, 
    Blanca 
    Community Team