NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

chris12's avatar
chris12
Aspirant
Mar 20, 2020

How does netgear handle firmware issues?

My LB2120 requires rebooting at least once every other day.  The cable internet is up but the LB2120 (in bridge mode) stops giving an IP address to my router.   Netgear replaced the device but the ...
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Mar 31, 2020

Hi chris12

 

Welcome to NETGEAR Community!

 

Please send me a private message with the support case number by clicking on this link

 

Regards,
Blanca
Community Team
 

  • chris12's avatar
    chris12
    Aspirant
    Apr 02, 2020

    Hi Bianca,

     

    I've sent the ticket numbers across.  Please can you explain what the next steps will be.  I tried calling again earlier in the week but, after waiting on hold for a while, the call seemed to disconnect immediately once the agent had my ticket number.

     

     

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Apr 02, 2020

      Hi chris12

       

      I have sent you a message. Please check your inbox.

       

      Regards, 
      Blanca 
      Community Team