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How to get the unlock code prompt on AT&T Nighthawk MR1100
I have a AT&T Nighthawk MR1100 through OTR Mobile. They are switching to T-Mobile based service so I had to get the unlock code and a T-Mobile post paid SIM. When I put the T-Mobile SIM in and power i...
If you can connect to T-Mobile network without entering the code, your device was unlocked.
Thanks
Thank you to everyone on this feed. We have not succeeded yet in setting up our new device but we alot further along. Thank you!! I found this helpful guide on AT&T's website while I was doing my own research and thought I would share since it is MUCH better than OTR Mobile's guide to Unlocking your device.
Netgear Unlock Guide - AT&T (Page 18)
Thanks Again!
Not sure what everyone else is finding now, but it's 4/9 and I FINALLY got through to OTR Mobile end of last week. Talked to "Jake". He assured me they would send me a TM Sim, and whatever is necessary for the static IP. BUT, he stated, "the company we're working with to unlock the Nighthawk is 3500 devices behind." "It may be QUITE A WHILE before you get an unlock code from them." I suspect "quite a while" will NOT be measured in hours or days...
He THEN referred me to DC-Unlocker, saying "You SHOULD be able to unlock the device there."
First, their whole site looks more than a little sketchy, and second they charge and want BITCOIN or some such... This doesn't pass the smell test. I rummaged around and found a lot of complaints about them being a scam, and since this is OTRs fault, I'm not paying some bunch of scammers and hope I actually get this thing unlocked.
I got the email yesterday that OTR Mobile is shipping the new Sim card, but if they can't unlock the Nighthawk I'll have a Sim, and a ridiculously expensive hockey puck.
How are other people getting the device unlock code promised by OTR Mobile?
I upgraded as a legacy customer to the new blast package in early April and received my SIM card last week. The card arrived in an empty envelope; no order sheet, no instructions, nothing. I finally got around to swapping the SIM cards out only to discover that it wasn't working. After LONG hours of researching on the internet, but the OTR Moible webpage has NO information; I discovered through chat spots like this that I needed a unlock code, which they were supposed to send me through email. No email had arrived.
So I spent a long 2 hours waiting online for the "live chat" option. The representative told me that the company they hired to unlock the Nighthawk devices (which I purchased from OTR) was on lockdown in NYC and was thousands of units behind; therefore they had no way of knowing how long it would be before they received my unlock code. They also had no way of knowing how long my ATT Sim card would continue to function (How do they not know this??) They referred me to DC Unlocker or CellCorner; they would not reimburse the cost of the unlocking.
I went with their company because I had heard their CS was great; not so much. All of this information could easily be sent to customer that have received SIM Card but not Unlock code. All could be published on their website. They do not want to do this because they would not be able to charge you the auto monthly fee; thus they do not publish.
So there it is - unlock it yourself or pay and wait.
Yes, in recent chats with OTR Mobile I've gotten much the same information. Their chat people are apologetic, but the whole situation is totally screwed up. Sims take forever, most aren't activated, they HAVE no unlock codes, devices are locked, you can't reach support in a reasonable amount of time, and AT&T is happily turning hotspots into hockey pucks while hordes of people are being forced to work from home.
No matter HOW this all comes out, OTR Mobile has shot itself in the foot, a portion of customer base has lost confidence in them, there are a lot of very pissed off people, and those that stay with OTR Mobile will be stuck with a network that, in my experience, is far less capable or widespread than AT&T.
And, of course, there's plenty of blame to spread around:
Disgust for AT&T pulling this when they did. And worse, not putting it on hold until the current crisis is past. AND for refusing to unlock devices that are locked to their network, REGARDLESS of where they came from.
And ire for Netgear, who provided the devices and COULD unlock them, but refuses to do so.
But, it is what it is, and since OTR can't get the unlock codes a bunch of people will be going to someplace like dc-unlocker, which looks like it's run by a bunch of foreign teen-agers, with their bitcoin silliness and the large number of people screaming it didn't work and that it's a scam.