NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
OkieBobby
Mar 15, 2020Guide
How to get the unlock code prompt on AT&T Nighthawk MR1100
I have a AT&T Nighthawk MR1100 through OTR Mobile. They are switching to T-Mobile based service so I had to get the unlock code and a T-Mobile post paid SIM. When I put the T-Mobile SIM in and power i...
- Mar 17, 2020
If you can connect to T-Mobile network without entering the code, your device was unlocked.
Thanks
GracieAllen
May 08, 2020Guide
That is sometimes a workable option IF you have an "ATT Branded" unit. As far as I know, for anything else, say a Nighthawk that's locked to AT&T but purchased from OTR Mobile, you're screwed. AT&T won't help.
IIIGrimReaperII
May 08, 2020Tutor
are you saying your nighthawk is not ATT branded, but locked to ATT??
- IIIGrimReaperIIMay 08, 2020Tutor
Also if bought from OTR they will unlock it
- GracieAllenMay 08, 2020Guide
Have you ever actually TALKED to OTR Mobile in the last 6 weeks? Even by chat? And gotten a person to provide you with an unlock code to a Nighthawk THEY sold? 'Cause there are thousands of OTR Mobile customers out there who have been told to go to dc-unlocker to get their devices unlocked. OTR Mobile will not unlock your device. The company they "contracted with" isn't doing it. The SECOND company they contracted with quit. And OTR Mobile sent an announcement to everyone TELLING US they would NO LONGER BE UNLOCKING DEVICES. "Go to dc-unlocker"... Which is a "company" in Lithuania that takes the money and in SOME cases provides an unlock code, and in other cases just takes the money.
So, if you KNOW how to get an unlock code from OTR Mobile there are a bunch of people out here that would like that information. So please elaborate.
As for having AT&T unlock it, good luck. Many have tried, most have failed, myself included. The "normal" procedure of going through AT&T DOES NOT WORK. It says the "device is owned by someone else"... So again, if you have a guaranteed method of getting AT&T to unlock a Nighthawk sold by OTR Mobile, please elaborate... A bunch of extremely pissed off OTR Mobile customers (or former customers) would love the information.
- SandyJJ63May 11, 2020Aspirant
My boyfriend is a network engineer so he is pretty savvy.
" 'Cause there are thousands of OTR Mobile customers out there who have been told to go to dc-unlocker to get their devices unlocked." Guess we are the exception to this because we never received any notice from OTR. My boyfriend spent 6 hours on the chat with OTR last week trying to resolve the "unlock" issue and OTR only told us to call AT&T to unlock this device. If they would have people on chat that knew what they were doing, that would be most helpful! We called AT&T and I knew that wouldn't work cause it's not owned by them right? OTR never said to use dc-unlocker. Not once! I got this dc-unlocker suggestion from another user. We have the saved chats and OTR said they will send a new unlocked sim. Of course, it's not the Sim that is locked. Now we paid for another device (because we wanted ours replaced under warranty since it didn't work and that is the answer we provided them) to be 2nd day air and should get a device that is NOT LOCKED per the OTR person. Of course, I do not have faith in this but will just have to see if we get what we paid for on Wednesday. We received our "new" sim in March but held off installing it because of other user's having lock issues under OTR's FB feed. Only did so when a message came across from OTR to do so.
Will know more Wed IF we get the new unlocked device.
- SandyJJ63May 11, 2020Aspirant
It was bought from OTR. Spent $400 in Jan. They never said to send it back for them to unlock and the chat person (s) were no help.
- IIIGrimReaperIIMay 13, 2020Tutor
I had enough of OTRmobile. They hooked me up to TMobile and then suddenly after a week, nearly no DN and Upload speeds. After a chat with OTR they assigned static IP addresses to both of my hotspots. Well one would ping Kansas which was ok not great, but the other Miami Florida. I called them they said we will unlock an HD feature on your SIM. REALLY? I am not that stupid lol. So next day ping again still Miami. I get in chat again. Their answer was we can't control where you ping ROFLMAO, wth do they think a static IP does? So I was like ok they have not a clue what they are doing and TMobile service probably in my area is just not going to work. Mind you I was fine till a Sunday and it dropped data. Did it again next 4 days and since then the pings are over 1000 and ups and downs are near 0 or are 0 on uploads. Since they don't know what they are doing, I just said ok, well I am going back to ATT for $75 a month not OTR's ridiculous $90. The big problem I have with OTR is TMobile is always cheaper then ATT yet we were paying more for TMobile then for ATT. Their per month price should of gone down not up. I suspect they are trying to make more money. Anyways I cancelled both my accounts and moved them to a new 3rd party provider who uses ATT. All is back to normal. :)
P.S. on the unlock code. OTR stated they would unlock all devices not just those purchased from them for free. Again sounds like they have no idea what they have said or what they are doing anymore. They removed the ability to cancel auto-pay 2 weeks ago (My brother was using them till yesterday) and they added a FUP/FAP at the bottom of the page. They have gone from unmanaged network with ATT to a managed one and now you can get throttled for heavy use. They don't state what detemines what the heavy data use limit is.
- SandyJJ63May 11, 2020Aspirant
I'm not saying that, OTR said to call AT&T to unlock. That, of course, was not a good answer. Didn't work. OTR is sending another unlocked device and we should get it Wed. We will see. I will use dc-unlocker now that I know about it if I need to.