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ShayD14's avatar
ShayD14
Follower
Sep 13, 2020

I tried to update my netgear firmware and my WiFi completely stopped working.

I tried to update my firmware and my WiFi router completely stopped working. It’s not connected to a computer or anything it’s connected to the wall and I have no control over the modem. I’ve tried pressing the reset button for 10 seconds and that didn’t work. I unplugged the router and the internet cable and that didn’t work. I’m not sure what I should do at this point.

1 Reply

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired

    Hi ShayD14

     

    Welcome to NETGEAR Community!

     

    What's the exact model number and version of your WiFi router?

     

    Regards,
    Blanca
    Community Team