NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
June 2023 Update causing M6 pro to fail
My Netgear Nighthawk M6 pro automatically did a software update on June 12. After this update, my device restarted, but was stuck in a boot loop. It would never get to the main menu after trying to reboot.
I had ATT sent me a new device and it did the same thing after the update. Worked with ATT technical support and Netgear technical support and they thought that maybe I needed a new SIM card because when trying to restart each device, only the one without the SIM card would make it to the main menu. Went to ATT and got a new SIM card and it hasn't made a difference. I'm still having the same results.
ATT and Netgear can't seem to figure out what to do. ATT says they have been bombarded with calls about this since the update. Netgear claims they don't know anything about this. ATT says they are working with Netgear to figure out a solution. At this point we haven't been able to use either device in the last 12 days. 🥴
Any ideas?
I had ATT sent me a new device and it did the same thing after the update. Worked with ATT technical support and Netgear technical support and they thought that maybe I needed a new SIM card because when trying to restart each device, only the one without the SIM card would make it to the main menu. Went to ATT and got a new SIM card and it hasn't made a difference. I'm still having the same results.
ATT and Netgear can't seem to figure out what to do. ATT says they have been bombarded with calls about this since the update. Netgear claims they don't know anything about this. ATT says they are working with Netgear to figure out a solution. At this point we haven't been able to use either device in the last 12 days. 🥴
Any ideas?
1 Reply
Welcome to the club of people who have issues with the M6 series devices. For what it's worth, you're not alone and, I'm assuming, heads will roll somewhere. If it were me, I'd either keep returning it till they get it right or return it and move onto another carrier and away from Netgear.
Right now I'm waiting till Netgear can fix their issues before I purchase any more Netgear equipment.