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Forum Discussion

BradWr's avatar
BradWr
Tutor
Feb 21, 2023

LAX20 Dropping LTE Internet Connection and Requiring Reboot Multiple Times a Day

I'm using a Netgear Nighthawk LAX20 with the SIM card as the primary/only internet connection. Verizon is the carrier. This is in a rural area with nearest tower 2.2 miles away through the woods. Mul...
MissyC2000's avatar
MissyC2000
Initiate
Feb 22, 2023

I am having the same issue out of my Netgear Nighthawk LAX20 with LTE only with Verizon. It drops the signal multiple times a day and I have to reboot it, which makes it almost useless for working from home effectively. I have already had it replaced once under warranty when the original router stopped reading the SIM card slot altogether 4 months after I bought it. I have had it less than 1 year. Does anyone know what would cause this and how to resolve it? Moving the router to a different location or adding an antenna outside of the house to it have done nothing to help. 

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Feb 22, 2023

    Hi BradWr and MissyC2000 

     

    May we please have the following information:

     

    - What is the firmware version
    - Internet LED status if issue re-occur
    - Kindly describe your Network Topology 
    - Type of data plan from Verizon
    - APN Settings (Is it the default setting from Verizon? )
    --- Here's a reference of how to view and/or configure APN settings: https://kb.netgear.com/31166/

     

    Looking forward to your response.

     

    Regards,
    Blanca
    Community Team

    • MissyC2000's avatar
      MissyC2000
      Initiate
      Feb 23, 2023

      Blanca, below is the information you have requested for troubleshooting:

       

      Firmware Version - v1.1.6.34

      Internet LED status if issue re-occur - LTE LED light turns red when signal drops

      Network Topology - Netgear Nighthawk router using 4G/5G Verizon LTE only providing wireless signal to 2 work laptops in the same room roughly 5 feet away. The router sits on a wooden cabinet away from any interfering signals like TV or phones. It gets a strong signal (35-40 down and 4-7 up) when connected. 

      Data Plan from Verizon - 150gb of 4G/5G data per month specifically assigned to Netgear Nighthawk router via IMEI

      APN Settings - Default from Verizon with:

      APN Value - VZWINTERNET 

      No User Name, No Password, PDP = IPv4v6

       

      Please let me know if you need more information. Thank you.

      Melissa Carlton

      • Blanca_O's avatar
        Blanca_O
        NETGEAR Employee Retired
        Feb 24, 2023

        Hi MissyC2000 

        I have sent you a message. Please check your inbox.

         

        Regards,
        Blanca
        Community Team

    • Swade777's avatar
      Swade777
      Initiate
      May 19, 2023
      Having the same problems after rebooting every day, I'm ready to take a hammer to this router!!!!