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Forum Discussion
LAX20 Dropping LTE Internet Connection and Requiring Reboot Multiple Times a Day
I'm using a Netgear Nighthawk LAX20 with the SIM card as the primary/only internet connection. Verizon is the carrier. This is in a rural area with nearest tower 2.2 miles away through the woods. Mul...
Hi BradWr and MissyC2000
May we please have the following information:
- What is the firmware version
- Internet LED status if issue re-occur
- Kindly describe your Network Topology
- Type of data plan from Verizon
- APN Settings (Is it the default setting from Verizon? )
--- Here's a reference of how to view and/or configure APN settings: https://kb.netgear.com/31166/
Looking forward to your response.
Regards,
Blanca
Community Team
Blanca, below is the information you have requested for troubleshooting:
Firmware Version - v1.1.6.34
Internet LED status if issue re-occur - LTE LED light turns red when signal drops
Network Topology - Netgear Nighthawk router using 4G/5G Verizon LTE only providing wireless signal to 2 work laptops in the same room roughly 5 feet away. The router sits on a wooden cabinet away from any interfering signals like TV or phones. It gets a strong signal (35-40 down and 4-7 up) when connected.
Data Plan from Verizon - 150gb of 4G/5G data per month specifically assigned to Netgear Nighthawk router via IMEI
APN Settings - Default from Verizon with:
APN Value - VZWINTERNET
No User Name, No Password, PDP = IPv4v6
Please let me know if you need more information. Thank you.
Melissa Carlton
How about you share it with all of us since there are multiple of us having this issue?
Also I've validated with a Netgear dealer that the Nighthawk isn't up to this environment. Time to look at something more commercial grade.
brad
Fixed it. Throw out the Nighthawk and get something commercial grade like the Peplink BR1. In these situations where you have very limit LTE connectivity with high noise you need something with the processing power to deal with it like your iPhone does. The Nighthawk doesn't have the power. the BR1 does although it's 5x the price of the Nighthawk. Just upgraded to the BR1 with nothing different and having rock solid connectivity and continous uptime.
brad
- I am having the same issue with same firmware . Please advise.
- Good afternoon,
Could you let me know if your problem was solved and what did you do? Thanks
