NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
LAX20 "No Ethernet Cable is Plugged into the Router Internet Port"
Model: LAX20 Error: "No Ethernet Cable is Plugged into the Router Internet Port" ISP: TPG Australia Connection: NBN FTTN I tried connecting via the app - "The app does not support your router ...
I'm having a hard time understanding the problem too. Thanks for taking the time to respond.
That error message comes up when I try to connect to the internet through the default gateway portal.
The router says it has an inbuilt modem and that it reverts back to the SIM when the wired connection fails. I don't have a SIM yet (lockdown) so I am trying to connect it to the wired connection. I tried that directly to the NBN - which failed miserably. Then out of frustration I tried connecting it to my existing modem (which I was trying to replace because it's slow if more than one device is connected) this also fails to connect.
Tbh I couldn't believe a router this new and expensive would also need a separate modem to function or that it wouldn't be NBN compatible. I've looked online for a compatible netgear wired modem (no wifi required) but they don't appear to sell those in Australia.
I'm thinking I'll have to send it back to the store and swap it for another brand as I'm not prepared to mix and match brands with my router and modem as the first thing any customer support will do is blame the other brand.
P.s. I have tried to input the model number but the system doesn't recognise it. Seeing as the app doesn't support the router either I'm guessing their system hasn't been updated. Not giving me a lot of faith in this brand.
WhiskerA wrote:
The router says it has an inbuilt modem and that it reverts back to the SIM when the wired connection fails.
Not in the manual I read.That is why it has a section "Cable your router and connect it to a modem".
The only modem in the thing is for the SIM connection.
WhiskerA wrote:
I'm thinking I'll have to send it back to the store and swap it for another brand as I'm not prepared to mix and match brands with my router and modem as the first thing any customer support will do is blame the other brand.
Looks to me like you bought the wrong thing. You bought a router. You need a modem for your Internet service.
WhiskerA wrote:
Tbh I couldn't believe a router this new and expensive would also need a separate modem to function or that it wouldn't be NBN compatible. I've looked online for a compatible netgear wired modem (no wifi required) but they don't appear to sell those in Australia.
It is expensive because you bought an LTE device.