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ivanmorato's avatar
ivanmorato
Aspirant
Jun 11, 2021

LB1120 - Mobile Broadband Disconnected

LB1120 Mobile Broadband Disconnected   My modem presented with Mobile Broadband Disconnected after a short time (1+ days). The ONLY way to un-do it is to do a Factory Reset. I haven't done any...
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Jun 13, 2021

Hi ivanmorato

 

Welcome to NETGEAR Community!

 

Please provide the firmware version of the device. 

 

You mentioned that you have multiple LB1120 modems and some are having the same issue. Is it on the same ISP? 

Who is your Internet Service provider? 

Were you able to call your Internet provider to check if you have the correct APN information and right data plan? 

 

Regards,
Blanca
Community Team
 

  • ivanmorato's avatar
    ivanmorato
    Aspirant
    Jun 15, 2021

    firmware version: M18Q2_v12.09.163431

    I already did a test with T-Mobile Apn, ATT apn, and Telefonica.
    The error is the same as Mobile Broadband Disconnected.
    The modem only works with a factory reset.
    Why does it happen?

    LB1120 -Firmware

  • ivanmorato's avatar
    ivanmorato
    Aspirant
    Jun 17, 2021

    Firmware Version: M18Q2_v12.09.163431
    App Version: NTG9X07C_12.09.05.30
    Hardware Version: 08

     

    I have already tested it with apns(T-Mobile, Telefonica, ATT) and I have the same problem.

    The modem only works again when reset.