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Forum Discussion

Cynthsdomingo's avatar
Cynthsdomingo
Aspirant
Jun 04, 2020

LB1120 Signal drops after 1 minute

My LB1120 has AT&T data sim and it was working fine the last few months but last week, it started to lose the signal to literally 0 bars. It’s weird though that it was still connected to the internet ...
Mobile Routers
Cynthsdomingo's avatar
Cynthsdomingo
Aspirant
Jun 08, 2020
The spot where I put the router is where the strongest signal in our place. It doesn’t make sense that it starts with 3 bars then suddenly drops to 1 bar. I also tried putting the sim card into a different hotspot device and the signal does not drop in that device unlike when I use LB1120. I have had no problems with this device before. It only started behaving like this in the last 3 weeks.
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Jun 11, 2020

Hi Cynthsdomingo

 

Kindly reset LB1120 to factory default settings. On the back of the device, press and hold the reset button for at least five seconds. 

 

Regards,
Blanca
Community Team

  • Cynthsdomingo's avatar
    Cynthsdomingo
    Aspirant
    Jun 11, 2020
    Hi Blanca,

    I already did this twice. It actually made it worse. Initially the signal the router is getting is just 3G after I did the reset. When I checked the advance details, it’s showing WCDMA instead Of LTe. Then, i had to re-insert my sim card several times before the 4G LTE signal came back. But after a minute, the 3 bars of signal is down to zero bar again. :(

    Cynthia
    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Jun 17, 2020

      Hi Cynthia, 

       

      Kindly contact support to better isolate the issue for possible hardware problem. To reach our Support team: http://www.netgear.com/support/contact.aspx

       

      Regards,
      Blanca
      Community Team

       

      • delamj's avatar
        delamj
        Aspirant
        Nov 12, 2020

        Have had a similar issue with my LB1120 since spring of this year 2020. After unpowering and powering back up, the signal level is 4 bars solid. After 30 seconds to a minute, it drops right down to 2 bars and stays. Seems to be impacting our upload and download speeds which I never had an issue with before this spring. I get the same result when I unplug the external antenna and plug it back in, jumps up to 4 bars and after about 30 seconds drops down to 2 bars. Im using AT&T and I do know that they did some service work to the tower this spring which incidentally seemed to be around the LB1120 also took its last update and the problem started. kinda at a loss as to where to go with this as AT&T claims to not have adjusted anything on there end to impact service. Tempted to try new LB1120 or Nighthawk 5g model but not before identifying the problem first.