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Forum Discussion
LB2120 incompatible with XR700 and CM700?
I have an XR700 router connected to an LB2120 LTE modem which connects to a CM700 cable modem. Everything worked fine until I added the LTE modem. I have the LTE modem configured in "Bridge" mod...
I'm getting no luck with the support department on this.
I spent an hour on the phone on Tuesday and was eventaully told I needed to wait for a call back from the higher up support which would be within 24-48 hrs.
No on called, so I called back on Thursday. I was told the first agent made a mistake. Was told this is a common problem and the higher up team would contact me in 24-48hrs.
On Friday I receive an email asking me if it is still a problem then asking me to call back. I've called back and was asked the same basic diagnostic support questions again.
I've now had three hours of phonecalls on this, some promised callbacks but none actually provided, and seem no closer to resolving.
Does anyone have advice here? It is slightly outside of the return window but amazon are prepared to accept a return but will only refund 80% of the value. Should I just return it and accept that I've lost about $35 by buying a defective product; or chargeback the full amount on my credit card? Doesn't seem like netgear are prepared to help.