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Forum Discussion
GTBU
Dec 04, 2020Aspirant
LL1120 DIED 2 DAYS AFTER WARRANTY
Unit worked well until two days after 90 day warranty limit and would not pick up any cell signal. I tried several locations. Netgear Support offered to sell me an extended warranty and offered no ...
Blanca_O
Dec 09, 2020NETGEAR Employee Retired
Hi GTBU
Welcome to NETGEAR Community!
Please describe the Power and Signal strength LED bars.
Have you tried resetting the device?
Regards,
Blanca
Community Team
- GTBUDec 09, 2020Aspirant
I did. I rebooted several times and reset it. Even reset back to factory settings and started from zero. Using a Wilson cell signal booster to support and enhance signal. More importantly, it worked well for 88 days. After that it wouldn't register any cell signal - zero bars, though phones had 3-4 bars. Signal showed 94dBm/43asu. I know it is unusual for this to happen. Even more unusual at the end of the warranty. My issue is Netgear not standing behind their product. Disappointing - particularly since I've had positive experiences with other Netgear devices.