LM1200 - Port forwarding will not save

cjones26
Aspirant
Jun 17, 2021
Hi Blanca,

Please see the answer to your questions inline below.

Have you tried using different web browser?
Yes, I have tried utilizing the latest version of Firefox, Chrome, and Chromium to no avail.

Kindly provide the current firmware version.
The current firmware version is EC25AFFDR07A09M4G. The current App version is NTG9X07C_20.04.07.06. The current Web App version is LM1200-HDATA_03.03.103.189. I have attempted updating the firmware from the device directly and I receive "Update error: There was a problem udpating your device. Please check again later." I have also attempted searching the Netgear site for a firmware upgrade, yet none is provided.

Who is your Internet provider?
Google Fi, which runs from T-Mobile towers. I am having no issues accessing the internet via the modem.
- Blanca_O
  NETGEAR Employee Retired
  Jun 17, 2021
  Hi cjones26
  
  Thank you for responding.
  
  May we please know the ports that you are trying to forward?
  
  Kindly clear browser cache and cookies.
  
  As for the firmware update error, please check the following:
  
  - Make sure that you are not using the IPv6 address
  
  - Device has good signal coverage
  
  - Device is not in roaming mode
  
  Regards,
  Blanca
  Community Team
  - cjones26
    Aspirant
    Jun 17, 2021
    I am trying to forward port 55195/UDP to internal 192.168.5.100 with no success, even after clearing my browser's cache and cookies.
    
    As for the firmware update, I have great signal -- please see the below screenshot--I have great signal and the device is not in roaming mode, and I am not sure what you mean by "make sure you are not using the device's IPv6 address." I have the APN set to IPv4 only, and the device doesn't even have an IPv6 address set.

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LM1200 - Port forwarding will not save