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Forum Discussion

dennypage's avatar
dennypage
Initiate
May 31, 2025

LM1200-111NAS firmware

Hello,   How can I get a firmware update for the LM1200-111NAS?   Attempting to check for firmware update via the admin page gives: Update Error There was a problem updating your device. Pleas...
Antenna
wcoolnet's avatar
wcoolnet
Aspirant
Jun 20, 2025

How did you manage to open a case with Netgear? When I tried to open a support request online it wouldn't recognize the device serial number, so wouldn't let me proceed with opening a support request.

andyminr's avatar
andyminr
Tutor
Jun 24, 2025

Initially Netgear didn’t recognize the S/N of the LM1200.  I contacted them by phone to open a case.  With an open case i sent screen shots of the labeling on the modem and box.  Netgear support was able to register the modem.