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Forum Discussion

The_Dave's avatar
The_Dave
Aspirant
Oct 08, 2021

LM1200 4G LTE Modem Firmware Update Download

Hi all, I recently purchased an LM1200 modem. The device came with an older firmware version that doesn't yet have the WAN port enabled. I'm having some issues getting my LTE connection to work and w...
Compound93's avatar
Compound93
Aspirant
Dec 14, 2021

Hi, I tried updating my LM1200 through the software update button, but each time it gives me an error and says to try again later. I have factory reset it and turned it off and left it off for about 30 minutes in case it needed a minute to rest. Any advice on what to do from here?

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Dec 14, 2021
    Compound93 wrote:

    Hi, I tried updating my LM1200 through the software update button, but each time it gives me an error and says to try again later. I have factory reset it and turned it off and left it off for about 30 minutes in case it needed a minute to rest. Any advice on what to do from here?

    Please let me know your device's SKU. I will send you the upgrade package.

    Thanks

    John

    • Compound93's avatar
      Compound93
      Aspirant
      Dec 16, 2021

      it's the LM1200-100NAS one.

      • brianatlarge's avatar
        brianatlarge
        Aspirant
        Dec 17, 2021

        I'm also unable to update the firmware.

         

        I had it in in bridge mode and it just said it was downloading a firmware update, but it never got past 55%.

        I changed it to router mode, and now it doesn't say it's downloading any update. When I click the button to check for an update, it says:

        Update Error
        There was a problem updating your device. Please try again later.

         

        Firmware

        Firmware Version: EC25AFFDR07A09M4G
        App Version: NTG9X07C_20.04.07.06
        Web App Version: LM1200-HDATA_03.03.103.189
        Hardware Version: 1.0
    • stebuu's avatar
      stebuu
      Aspirant
      Jan 06, 2022

      JohnPeng : I also need the current firmware file for a LM1200-100NAS, but for a very odd reason. I'm doing initial setup with it with my Verizon SIM card, and if I have the SIM card in it looks like the router only operates in IPv6 mode and I can't get to modem control panel even using the IPv6 gateway address. If I don't have the SIM card in the router operates normally and 192.168.5.1 is accessible.

      So right now I can either have the LM1200 connected to the internet or access its admin panel but not both simultaneously, so I can't update it.

      • JohnPeng's avatar
        JohnPeng
        NETGEAR Expert
        Jan 06, 2022
        stebuu wrote:

        JohnPeng : I also need the current firmware file for a LM1200-100NAS, but for a very odd reason. I'm doing initial setup with it with my Verizon SIM card, and if I have the SIM card in it looks like the router only operates in IPv6 mode and I can't get to modem control panel even using the IPv6 gateway address. If I don't have the SIM card in the router operates normally and 192.168.5.1 is accessible.

        So right now I can either have the LM1200 connected to the internet or access its admin panel but not both simultaneously, so I can't update it.

        For the Verizon SIM issue, we are investigating right now. You can find the discusssion in another community post.

         

        I will send you the FW release. Please check your private message.

        Thanks