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Forum Discussion

Todd_P's avatar
Todd_P
Aspirant
Nov 14, 2021

LM1200 fails updating / checking firmware, no WAN feature

I recently purchased the LM1200 and found that the WAN feature is not enabled. I have attempted on several occasions to update the firmware by navagating to Settings > Software and Reset > Check for ...
JohnPeng's avatar
JohnPeng
NETGEAR Expert
Nov 15, 2021

Please do factory reset and try again.

 

If you still have the issue, I will sedn you the local FW upgrade package for you to upgrade your device using Web GUI.

 

Thanks

 

Todd_P's avatar
Todd_P
Aspirant
Nov 16, 2021

John,

 

Thank you for the assistance. Unfortunatly, I am still receiving the same error.
I tried factory resetting with and without the SIM installed just to be sure and it still will not update itself. 

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Nov 18, 2021
    Todd_P wrote:

    John,

     

    Thank you for the assistance. Unfortunatly, I am still receiving the same error.
    I tried factory resetting with and without the SIM installed just to be sure and it still will not update itself. 

    Sent you a private message. Please check.

     

    Thanks