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mts2's avatar
mts2
Follower
Jan 20, 2022
Solved

LM1200 Firmware fails updating/check firmware

I've attempted to check and update my firmware on my a new LM1200 and failed multiple times over the last several days.  I've been on the phone with tech support who hasn't been able to give me any h...
  • JohnPeng's avatar
    JohnPeng
    Jan 20, 2022

    Please check your private message. I send the release for you to upgrade the device.

    Thanks

    mts2 wrote:

    I've attempted to check and update my firmware on my a new LM1200 and failed multiple times over the last several days.  I've been on the phone with tech support who hasn't been able to give me any helpful suggestions other than rebooting or waiting a few hours and try it again.

     

    Software Update
    Check for new software online:
    Update Error
    There was a problem updating your device. Please try again later.

    Last checked at: 1/20/22 3:56 PM

    Firmware Version: EC25AFFDR07A09M4G
    App Version: NTG9X07C_20.04.07.06
    Web App Version: LM1200-HDATA_03.03.103.189
    Hardware Version:1.0

     

    Where can i find a link to do a manual upgrade via the web gui?

     

belawrence's avatar
belawrence
Aspirant
Jun 05, 2025

Joined this thread to see the outcome. I own two of these and cannot update the firmware on either one of them via the "check for update" button or manually via the download from the support site.