NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Toshia_Renee's avatar
Toshia_Renee
Follower
Mar 12, 2021

LM1200 green light no internet

I have my LM1200 connected to a tp-link wireless router and I had internet for maybe 2 hours then it said no internet but my devices are connected. My modem and routers lights are green and showing ev...
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Apr 15, 2021

Hi KayHaley5

 

I have sent you a message. Please check your inbox.

 

Regards,
Blanca
Community Team

JohnPeng's avatar
JohnPeng
NETGEAR Expert
May 03, 2021

KayHaley5 Toshia_Renee 

 

Sorry for replying late.

 

Are you still experiencing the connection issue? If so, could you please send private message to me of your contacts? I will reahc out to you to find some details.

 

Thanks

John

  • t-val's avatar
    t-val
    Aspirant
    May 13, 2021

    Has there been a resolution to this? I have experienced the same problem.  I had internet for only a few minutes.  Ran a speed test and it completed the download portion, and died somewhere in the upload.  Unable get any internet ever since.  Factory reset with no success.

     

    The modem still reports as connected.  In fact, it successfully text me a low data warning.  I have tried both router mode (directly connected to my PC) and bridge mode (through my home router) and both fail to provide internet.  The modem is able to check for new firmware successfully. So it sure seems like LTE connection is fine and that the problem lies in actually converting it to an ethernet connection.  

    • JohnPeng's avatar
      JohnPeng
      NETGEAR Expert
      May 16, 2021

      t-val Please check your provide message and get back to me.

       

      Thanks

       

      John

      • JohnPeng's avatar
        JohnPeng
        NETGEAR Expert
        May 16, 2021

        To resolve the connection issue, please log in to WebUI and check the APN setting. If there are multiple APNs associated with your SIM card, please select the radio button in front of the APN that matches with your SIM card.

         

        Then wait for data connection is set up again and WebUI is reloaded. Log in to WebUi to check the data connection again.

         

        Thanks

    • Danbu's avatar
      Danbu
      Aspirant
      Aug 13, 2021
      Set LM1200 up with tp link router 2 days ago. Worked perfectly. Now no internet. All lights are green and router says it’s connected but still no internet. I see this is a common issue, was wondering what the fix has been for everyone
      • JohnPeng's avatar
        JohnPeng
        NETGEAR Expert
        Aug 13, 2021

        We have improved the connection stability in the new releases. Please wait for the official FW upgrade with 2-port feature support by the end of Aug.

         

        Thanks

    • Davidbobcats's avatar
      Davidbobcats
      Aspirant
      Jul 18, 2022

      Has anyone found a solution to this? Im experiencing the same problem. 

      • t-val's avatar
        t-val
        Aspirant
        Jul 18, 2022

        I ended up switching MVNOs to resolve.  Tello working great for me.  FreedomPop caused this issue for me.