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Forum Discussion

Norbert1962's avatar
Norbert1962
Aspirant
Sep 16, 2024

Login Problems as admin

I have not used the M1 for many months. Now I connect my phone to the M1 to log into the Mobile App but I cannot get past the log in as admin. I use admin as password as prescribed everywhere but it does not work. Neither does the admin pw work that is noted on the inside of the M1 below the battery. Is the thing now useless for me?

4 Replies

    • Norbert1962's avatar
      Norbert1962
      Aspirant
      Sep 17, 2024

      Thank you but this did not work. I have tried to reset the device sebveral times and tried different passwords (admin, attadmin, password and the one that is on the label inside below the battery) and I continue to get the error message that the pwis not correct. I tried from iphone, ipad and laptop in Chrome and Edge, so it is not related to Apple.

      • Blanca_O's avatar
        Blanca_O
        NETGEAR Employee Retired
        Sep 17, 2024

        Hi Norbert1962, 

         

        Thank you for the update. 

         

        Please provide the device SKU (e.g. MR1100-100NAS). This can be checked on the box of the product or on the barcode label.

         

        Have you ever updated the firmware prior the issue?

         

        On what instance do you get the login page? Is it when you try accessing a website? Can you open any website? 

         

        Regards,
        Blanca
        Community Team