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ABuckner's avatar
ABuckner
Follower
Aug 24, 2021

M1/M1100 intermittent loss of internet - restored on reboot

I have an M1/M1100 LTE router which I've been using for about a year and a half.  It's been great until recently where the internet will stop after a varying number of hours (as long as 22 hrs and as...
Plamoth's avatar
Plamoth
Aspirant
Oct 18, 2021
Yes I have an M1 which recently did a firmware update. Now the M1 starts with full bars then drops down to 2 giving me a weak signal. My phone has disconnected a few times. Have done a factory reset, but it reset it with the latest firmware. There's a problem with the update.
JohnPeng's avatar
JohnPeng
NETGEAR Expert
Oct 19, 2021
Plamoth wrote:
Yes I have an M1 which recently did a firmware update. Now the M1 starts with full bars then drops down to 2 giving me a weak signal. My phone has disconnected a few times. Have done a factory reset, but it reset it with the latest firmware. There's a problem with the update.

We did post an update for M1 recently. Coyld you please advise the SKU of your device and how often you experienced the connection drops on the WiFi clients.

 

Thanks

  • Plamoth's avatar
    Plamoth
    Aspirant
    Oct 21, 2021
    Hello, here's the code
    SKU: MR1109-100EUS
  • Plamoth's avatar
    Plamoth
    Aspirant
    Oct 21, 2021
    After lots of testing the device seemed to drop connection when the screen went to sleep after 2 mins. I've set it to never sleep but can confirm after 2 mins it still drops from full bars down to 2 bars. When I pick up the device, it goes back to full bars. I've checked the external antenna, checked it's working with the M1, and checked the rsrp & rsrq and all seems fine. It seems as though either the M2 is disconnecting from the WiFi provider or the external antenna. But this started directly after the firmware update.
  • Plamoth's avatar
    Plamoth
    Aspirant
    Oct 22, 2021
    I regret to inform you that the problems still persist and the M1 router has become almost unusable and unreliable since the latest firmware update. If no problems can be found, I wonder is there any way we can roll back the firmware to the earlier version? I'd like to still be able to use this device, but as of now it's just too unstable since the firmware update.

    I'm sure this matter can be solved & I remain hopeful.

    Kind regards
    David