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Forum Discussion

ybuiti67b76's avatar
ybuiti67b76
Aspirant
May 24, 2020

M2

I have a Netgear M2 which I purchased from EE business and cannot update the firmware.    Nighthawk M2 Hardware Version: 1.0 Firmware Version: NTGX24_10.13.09.00 Modem Version: SDX24_10.21.01.01...
ybuiti67b76's avatar
ybuiti67b76
Aspirant
Sep 25, 2020

It's been 4 months since I've heard back from anyone. Where is the support?

Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Sep 27, 2020

Hi ybuiti67b76

 

Some carriers block the port used by NTP and this prevents the device from getting the correct time. Without the correct time, the device can't connect to the firmware update server.  

 

We are working on the fix on the FW to resolve the NTP blocking issue. 

 

A workaround is to enable data offloading so that the device can connect to NTP. Then the upgrade can be done.

 

Related thread: 

https://community.netgear.com/t5/Mobile-Routers-Hotspots-Modems/Nighthawk-MR2100-M2-Firmware-no-longer-updating/m-p/1966325#M15994

 

Regards,
Blanca
Community Team

  • W1lliam's avatar
    W1lliam
    Virtuoso
    Oct 01, 2020

    if M2 is the only path to Internet, what user can do with data offload? It is making difficulty for users to upgrade for not releasing firmware file but only OTA.

  • ybuiti67b76's avatar
    ybuiti67b76
    Aspirant
    Aug 19, 2023

    3 years later this is still an issue.

     

    I have tried to do data offloading and no updates are available. Version is still: NTGX24_10.13.09.00

     

    Can someone please advise?