M2

I have a Netgear M2 which I purchased from EE business and cannot update the firmware. Nighthawk M2 Hardware Version: 1.0 Firmware Version: NTGX24_10.13.09.00 Modem Version: SDX24_10.21.01.01...

Blanca_O

NETGEAR Employee Retired

Sep 27, 2020

Hi ybuiti67b76

Some carriers block the port used by NTP and this prevents the device from getting the correct time. Without the correct time, the device can't connect to the firmware update server.

We are working on the fix on the FW to resolve the NTP blocking issue.

A workaround is to enable data offloading so that the device can connect to NTP. Then the upgrade can be done.

Regards,
Blanca
Community Team

ybuiti67b76

Aspirant

Aug 19, 2023

3 years later this is still an issue.

I have tried to do data offloading and no updates are available. Version is still: NTGX24_10.13.09.00

Can someone please advise?

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M2