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M5 -MR5100. Cant Register serial N0. "Unable to register product to your account: Product not found"
Please i need help with with registering the serial number, The M5 -MR5100 5G portable router. I talked to support today and they gave me a Case No: 45476805 & wanted me to send a photo through ...
Aparently, acording the Netgear tech support.... because its a Telstra model, Telstra themselves are fully resposible for the trouble shooting and warranty issues, so thats why the serial number cant be registered with Netgear themselves.
Unfortunatly, Telstra tech support is pretty bad, so wish me luck.
Thanks for respose.
Firstly, the firmware you mentioned isnt the same as what i have . I have checked for upgrades many many times & my device says im on the latest.. i have ---
Firmware --- NTGX55_12.04.12.00
Firmware build date -- 2021/08/19
PRI vesion --- 03.05
Hardware version --- 1.2
GUI--- MR5100-1TLAUS_04.02.196.00
Can you please supply latest firmware so i can install manually, (if i dont have the latest) and let me know why it is different please ???
Thank you very much.
mateyMr wrote:
Thanks for respose.
Firstly, the firmware you mentioned isnt the same as what i have . I have checked for upgrades many many times & my device says im on the latest.. i have ---
Firmware --- NTGX55_12.04.12.00
Firmware build date -- 2021/08/19
PRI vesion --- 03.05
Hardware version --- 1.2
GUI--- MR5100-1TLAUS_04.02.196.00
Can you please supply latest firmware so i can install manually, (if i dont have the latest) and let me know why it is different please ???
Thank you very much.
Sorry for the confusion. Your device is on the latest release. The version I posted above was for Telstra MR1100.
Thanks