Forum Discussion

Aspirant

Nov 02, 2022

M6 Nighthawk mobile hotspot locks up

I received an M6 nighthawk mobile hotspot for work. It connects to my ios, android and home desktop but when I connect to my company laptop it locks up the M6 and I have to disconnect from the networ...

JCITech

Aspirant

Nov 03, 2022

Thank you, I am using wifi and that is how I will use it in the field. I had an older 4glte and it worked fine with this laptop. Both the laptop and the hotspot work with all other devices just not with each other.

JohnPeng

NETGEAR Expert

Nov 03, 2022

Thanks for the information.

Could you please confirm you are using the default WiFi setting, which is 5Ghz only? Please try to change WiFi profile to set it to dualband and see whether that will make any differences?

What is your laptop's brand and model?

Thanks

John

JCITech
Aspirant
Nov 03, 2022
Thank you, I’ve tried all the different Wi-Fi configurations 5G,dual, 2.4 only.
I’m using a dell lattitude 5520 with Windows 10
- JohnPeng
  NETGEAR Expert
  Nov 03, 2022
  Please check whether your laptop has the latest WiFi drivers installed for your WiFi adaptor.
  
  https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-intel-wireless-adapters.html
  
  Not sure whether this will help resolve the issue. Some users reported WiFi connection issues and they could be resolved by upgrading to the latest WiFi driver on the laptops.
  
  Please give it a try.
  
  Thanks
  
  John
  - JCITech
    Aspirant
    Nov 08, 2022
    I have drivers still having problem of m6 locks up with the lattitude 5520. Firewall perhaps?