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Forum Discussion

mactrick's avatar
mactrick
Aspirant
Nov 06, 2022
Solved

M6 Pro (MR6500) Offload Losing Internet

I have a Nighthawk M6 Pro that is set up to offload internet to a Starlink router with AT&T data plan for standby. I’ve tried both WiFi and Ethernet offloading to Starlink, but in both scenarios the I...
  • JohnPeng's avatar
    JohnPeng
    Dec 13, 2022
    mactrick wrote:

    Hello JohnPeng,

     

    Any update on this issue?

    Could you please try with the latest AT&T release that went public recently? Please let me know if you still see the offloading data link failure.

     

    I saw the issue couldn't be reproduced in our internal testing using the latest release.

     

    Thanks

     

     

JohnPeng's avatar
JohnPeng
NETGEAR Expert
Nov 08, 2022
mactrick wrote:
I have a Nighthawk M6 Pro that is set up to offload internet to a Starlink router with AT&T data plan for standby. I’ve tried both WiFi and Ethernet offloading to Starlink, but in both scenarios the Internet becomes unavailable after 30 to 45 minutes.

Internet connectivity is restored if I restart the Nighthawk M6 Pro. Any tips or configurations that would improve the stability of the Internet connection with Starlink?

I think you should have a Starlink ethernet adaptor in order to offload using Ethernet port.

 

Could you please run a continuous PING when the device offloaded to WiFi or Ethernet and check whether this will improve the stability of the data connection? 

 

Thanks 

mactrick's avatar
mactrick
Aspirant
Nov 08, 2022

Thanks for the reply. I did get the Starlink Ethernet adapter, and tried both WiFi and Ethernet offloading. I’ll try running a continuous ping, as you suggested and post back.